Draft Ver 1.0

Customer Disclosure Statement for Outward Remittances

(As per RBI Instructions for Online Facilitation of Non-Trade Current Account Remittances)

Last Updated:20/01/2026

A.  About Us

We are an RBI-authorised Dealer Category–II (AD-II) entity permitted under Section 10 of the Foreign Exchange Management Act (FEMA), 1999 to facilitate foreign exchange / outward remittances services for permissible non-trade current account transactions, including:

1. Private visits,
2. Remittance by tour operators / travel agents to overseas agents / principals / hotels,
3. Business travel,
4. Fee for participation in global conferences and specialized training,
5. Remittance for participation in international events / competitions (towards training, sponsorship and prize money),
6. Film shooting,
7. Medical treatment abroad,
8. Disbursement of crew wages,
9. Overseas education,
10. Remittance under educational tie up arrangements with universities abroad,
11. Remittance towards fees for examinations held in India and abroad and additional score sheets for GRE, TOEFL, etc.
12. Employment and processing, assessment fees for overseas job applications,
13. Emigration and emigration consultancy fees,
14. Skills / credential assessment fees for intending migrants,
15. Visa fees,
16. Processing fees for registration of documents as required by the Portuguese / other Governments,
17. Registration / subscription / membership fees to International Organisations.

Our RBI Authorisation Number: KOL – ADII – 0021 - 2023

B. Our Role and Responsibility

As an AD-II, we are responsible for:

1. KYC and due diligence
2. Determining and quoting the exchange rate
3. Executing the foreign exchange transaction
4. Ensuring funds are remitted to the intended beneficiary
5. Regulatory compliance under FEMA, AML/CFT and RBI Master Directions

We remain fully accountable even when a transaction is initiated through an integrated third-party technology platform.

C. Third-Party Platform(s) Associated with Us

We partner with the following technology service providers solely for digital interface purposes:

Important: These third-party platforms are NOT authorised by RBI to quote foreign exchange rates or execute the remittance on our behalf. All decisions relating to pricing and execution are made exclusively by us as the AD-II.

The above list is exhaustive and may change from time to time.

D. Exchange Rate and Charges Disclosure

Before confirming a transaction, we will transparently disclose the following:

A downloadable invoice will be shared after every transaction clearly showing each component.

Settlement Timeline

The timeline may vary due to compliance checks, intermediary bank delays, time zones or beneficiary bank rules.

E. Handling of Customer Funds

1. Customer funds are never credited to or held by the third-party platform.
2. All payments are received directly by into authorised settlement accounts.
3. Refunds, if applicable, are issued directly by us.

F. Data Privacy & Security

1. Customer personal and transaction data is stored only in India, in compliance with RBI instructions.
2. If data is processed outside India for technical reasons, it will be returned to servers in India within 24 hours.
3. Customers may request data modification, withdrawal of consent, or deletion as per policy.

Our Privacy Policy (link)
Consent Management and Data Rights Policy (link)

G. Grievance Redressal

Step 1 — Customer Support

Email: info@rrsbforex.com
Phone: 85869 85614

Step 2 — Manager Compliance

Mr. Davendra Khurana
Email: ekyc@rrsbforex.com
Phone: 85869 68375

Resolution SLA: Within 7 working days

Escalation (if unresolved):

Step 3 — Nodal Compliance Manager

Mr. Sanjay Kumar Choudhary
Email: mlro@rrsbforex.com
Phone: 93122 26635

Customer may raise unresolved grievances on the below platform of the RBI, if any case seems to be reported.

Complaint Management System (CMS):

https://cms.rbi.org.in

Sachet Portal – Unauthorised Financial Entity Reporting:

https://sachet.rbi.org.in

H. Customer Declaration

By proceeding, the customer confirms:

1. The purpose of remittance complies with FEMA and LRS rules.
2. Information and documents provided are genuine and accurate.
3. They understand foreign exchange rates fluctuate and may impact the final amount received.
   I. Disclaimer

This webpage is published to comply with RBI’s instructions dated 20 August 2025 and industry guidance from the Stakeholder Meeting held on 07 October 2025. Content may be updated based on regulatory clarification or operational changes.